SALES SUPPORT

At NTP-STAG the needs of our customers come first and every employee whether they are on the sales team, warehouse dock or in administrative service fully support our sales effort. We have approximately 225 customer care specialists that are charged with providing exceptional customer experiences with every interaction. Our inside team works from 6 call centers that are equipped with the latest technologies and phone system redundancies to insure every call is answered as quickly as possible. Our customer relationship management systems insure that regardless of who is handling a call, they have up-to-date information about the customer and a transaction history that allows them to efficiently answer questions and place orders.

 

INSIDE TEAM

Our inside team is divided into two specialty groups to better manage the huge volume of calls we manage – 1.4 million per month to be exact.

Outbound calling representatives... Outbound calling representatives are responsible for proactively reaching out to customers to create an active dialogue around new promotions, marketing initiatives, new products and our marketing events.

Inbound calling representatives... Inbound calling representatives specialize in customer transaction management and are equipped to support order placement, order status, returns and every other type of inquiry linked to a new or existing transaction.

 

OUTSIDE TEAM

The NTP-STAG outside team are highly skilled sales consultants tasked to assist our customers with product and retail training, merchandising, marketing and the development of new programs and services that can expand their businesses.

Outside Sales Force... NTP-STAG has the largest outside sales force supporting customers across North America. The focus of our outside sales force is to identify and acquire new customers, and to further develop relationships with existing customers. Outside sales personnel are responsible for specific geographic regions across the United States, and they work with regional managers to penetrate and service new and existing markets. Outside sales personnel also sell value-added marketing services, such as merchandising support, e-Commerce and loyalty programs.

Sales Support
 

INDEPENDENT DEALERS AND RETAILERS

The core of our business is comprised of thousands of independently owned and operated RV dealerships, retail shops, service centers, installation facilities and e-commerce sites. These businesses merchandise and sell products directly to retail consumers while often providing installation and repair services for the products they sell. NTP-STAG gives theses customers a broad range of products, rapid delivery, marketing support and technical assistance to tackle the demands of the markets they serve.

New Business Development:
1-800-432-8063 in the United States
1-800-257-7190 x-6634 in Canada

Customer Service:
1-800-233-8321

Independent Dealers & Retailers
 

EXPORT & INTERNATIONAL SALES

GLOBAL SERVICES

For over 56 years, the company has affirmed its position as the global leader in the distribution of aftermarket automotive equipment and accessories worldwide. We offer the largest assortment of RV specialty products, accessories and service parts available anywhere.

We can expedite delivery of products to almost any country in the world. We export to the Middle East, Europe, Scandinavia, Russia, Latin America, South America, Australia, Africa and the Caribbean.

CONNECT WITH NEW MARKETS

With our breadth of products and marketing expertise, we can help you drive profitable growth in markets outside of North America. Please contact us to learn more about what NTP-STAG can do to help you expand your business.

Export Information:
Phone: +1 (570) 603-2005
Fax: +1 (570) 655-6950

Kyle Wickenheiser kwickenheiser@key-stone.com
+1 (570) 655-4514 ext. 2349
+1 (570) 603-2349 (Direct:)

Español & Portuguese:
Viviane Pesotine  vspesotine@key-stone.com
+1 (570) 655-4514 ext. 2437
+1 (570) 602-6754 (Direct:)

Español Alfonso Barrera abarrera@key-stone.com
+1 (570) 655-4514 ext. 2418
+1 (570) 602-6756 (Direct:)

Rosilia King reking@key-stone.com
+1 (570) 655-4514 ext. 7371
+1 (570) 602-6753 (Direct:)

Viviane Pesotine vspesotine@key-stone.com
+1 (570) 655-4514 ext. 2437
+1 (570) 602-6754 (Direct:)

Japanese:
Noriko Nakajima noriko.nakajima@key-stone.com
+1 (570) 655-4514 ext. 7387

Chinese:
Can Xie can.xie@key-stone.com
011+86+18923827160

 

INTERNATIONAL APPLICATION

If you are interesting in becoming a Keystone Automotive Operations customer, please use our International Customer Application Form.

Export & International Sales
 

DROP SHIPPING

In addition to servicing retailers through our logistics network, Keystone Automotive Operations also offers a drop ship service – a program which enables you as a business to order and have the product delivered directly to the end consumer..

These services have the following features:

  • Itemized billing detailing each shipment separately
  • UPS shipping history including tracking numbers
  • A choice of UPS shipping options including shipping rates
  • A cancellation notification to your email address provided for cancellations

 

FREQUENTLY ASKED QUESTIONS

How does the program work?
Orders are processed through Keystone / NTP-STAG and are shipped via UPS (unless oversized, when the part will ship truck freight) to your retail consumer. NTP-STAG bills you for the cost of the part and shipping.

Does NTP-STAG’s name appear on any of the documents or labels?
NTP-STAG’s name does not appear on the packing slip, the package label, or the return form. The return forms only lists an anonymous ‘Product Returns’ address and the label displays ‘Fulfillment Center’.

What shipping options are available?
UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. LTL available on oversized parts for your convenience. Or you may use your own UPS account or take advantage of our flat rate shipping option. USPS and FedEx are available options as well.

How do I know when an item is not shipped?
NTP-STAG emails a cancellation file if the order is cancelled at the warehouse level.

How do I process a return?
All return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.

When are orders processed and shipped?
All orders are picked and shipped the same day as long as they are placed before UPS cut times (varies by warehouse location).

How do I sign up for the program?
Your web site must be pre-approved before an account is established. Requirements include: specifics around image management and active checkout process.

You may contact the following people for more information.
Lori Adams ladams@key-stone.com

Drop Shipping
 

NATIONAL ACCOUNTS

National Accounts Team... NTP-STAG recognizes market trends early giving national retailers the ability to target new markets effectively and economically. The National Accounts Department at NTP-STAG is made up of associates dedicated to supporting this important business group. By using various forms of online ordering and Electronic Data Interchange, we have made it easy for National Retailers to develop and grow their businesses.

Expanding Retailer Options... To communicate the breadth of available inventory to customers, National Retailers are using various NTP-STAG marketing tools within their stores. The depth of Keystone's inventory offers retailers the ability to minimize their own physical inventory. And with NTP-STAG's vast delivery system, orders are fulfilled from over 800 different product lines quickly and easily. The retail world has become more and more competitive and NTP-STAG’s National Accounts Department offers the services that will help retailers to be well positioned for additional growth well into the future.

 
 
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