Our logistics network is perfectly positioned to serve the needs of companies looking for drop ship services. Our program enables our business customers to order products from us and have them delivered directly to the end consumer. Our Parts Via program leverages this capability and allows on-line transactions that originate from a suppliers site to be shipped to store or shipped to home.
These services have the following features:
- A customized packing slip with your name, address, phone number and logo
- Itemized billing detailing each shipment separately
- UPS shipping history including tracking numbers
- A choice of UPS shipping options including shipping rates
- A return form in every shipment to facilitate the return process
- A cancellation notification to your email address provided for cancellations
FREQUENTLY ASKED QUESTIONS
How does the program work?
Orders are processed through Keystone / NTP-STAG and are shipped via UPS (unless oversized, when the part will ship truck freight) to your retail consumer. NTP-STAG bills you for the cost of the part and shipping.
Does NTP-STAG’s name appear on any of the documents or labels?
NTP-STAG’s name does not appear on the packing slip, the package label, or the return form. The return forms only lists an anonymous ‘Product Returns’ address and the label displays ‘Fulfillment Center’.
What shipping options are available?
UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. LTL available on oversized parts for your convenience. Or you may use your own UPS account or take advantage of our flat rate shipping option. USPS and FedEx are available options as well.
How do I know when an item is not shipped?
NTP-STAG emails a cancellation file if the order is cancelled at the warehouse level.
How do I process a return?
All return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.
When are orders processed and shipped?
All orders are picked and shipped the same day as long as they are placed before UPS cut times (varies by warehouse location).
How do I sign up for the program?
Your web site must be pre-approved before an account is established. Requirements include: specifics around image management and active checkout process. (See Parts Via Site for details specific to that program)
You may contact the following people for more information.
Diane at 800-272-4247 ext 2445 or email@example.com
Lori at 800-272-4247 ext 2686 or firstname.lastname@example.org