In addition to servicing retailers through our logistics network, Keystone Automotive Operations also offers a drop ship service – a program which enables you as a business to order and have the product delivered directly to the end consumer..
These services have the following features:
- Itemized billing detailing each shipment separately
- UPS shipping history including tracking numbers
- A choice of UPS shipping options including shipping rates
- A cancellation notification to your email address provided for cancellations
FREQUENTLY ASKED QUESTIONS
How does the program work?
Orders are processed through Keystone / NTP-STAG and are shipped via UPS (unless oversized, when the part will ship truck freight) to your retail consumer. NTP-STAG bills you for the cost of the part and shipping.
Does NTP-STAG’s name appear on any of the documents or labels?
NTP-STAG’s name does not appear on the packing slip, the package label, or the return form. The return forms only lists an anonymous ‘Product Returns’ address and the label displays ‘Fulfillment Center’.
What shipping options are available?
UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. LTL available on oversized parts for your convenience. Or you may use your own UPS account or take advantage of our flat rate shipping option. USPS and FedEx are available options as well.
How do I know when an item is not shipped?
NTP-STAG emails a cancellation file if the order is cancelled at the warehouse level.
How do I process a return?
All return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.
When are orders processed and shipped?
All orders are picked and shipped the same day as long as they are placed before UPS cut times (varies by warehouse location).
How do I sign up for the program?
Your web site must be pre-approved before an account is established. Requirements include: specifics around image management and active checkout process.
You may contact the following people for more information.
Lori Adams firstname.lastname@example.org