NTP-STAG News Article

NRTVA Presents Awards at Texas RV Assoc. Annual Convention

  • 8/18/2021 12:00:00 AM
  • RV PRO


The National RV Training Academy (NRVTA) bestowed three Champion Awards on Sunday night at the Texas RV Association’s (TRVA) 47th annual convention.

The awards were presented by Stephanie Henson, director of administration at the National RV Inspector’s Association (NRVIA), and her husband, Todd Henson, lead master certified instructor at NRVTA, to:

Champion Award Winners

Front, from left, Beth Elam and Phil Elam. Back, from left, Todd Henson, Fred Petrivelli, Ron Hoover, Chris Hoover and Stephanie Henson.

Fred Petrivelli, vice president of sales at NTP-STAG, which has contributed a variety of RV appliances and other equipment for use in hands-on training at the academy.

Chris Hoover, president of Ron Hoover RV & Marine, which donated two towable RVs to the academy and sent many technicians through training programs at NRVTA.

Phil Elam, Texas RV Association executive director, who kept the association running smoothly despite the loss of revenue from the cancellation of all RV shows in the state, and loss of staff just prior to enduring painful back surgery. He was instrumental in helping NRVTA secure endorsement from TRVA.

“We call this the Champion Award for several reasons,” said Terry “Cooper” Cooper, NRVTA president. “The recipients are champions of our mission at NRVTA, and they have championed the RV industry in general by making significant contributions to its long-term success.

“We could not have trained nearly 700 inspectors or technicians over the past two years without the support of NTP-STAG, Ron Hoover RV and Phil Elam,” he added. “The graduates of our programs have gone on to provide vital services to RV dealers or started businesses as mobile RV technicians and inspectors.”

Kevin White, TRVA president, commended NRVTA for the work it does on behalf of all Texas RV dealerships.

“We are so blessed to have this trendsetting school in Texas,” he said. “We learned today how much the RV industry is thriving in Texas. We have turned a corner, and NRVTA helped make it happen.”

In accepting the award on behalf of NTP-STAG, Petrivelli recalled his first conversation with Cooper, when he outlined his vision for creating the training center in Texas.

“Cooper came to me several years ago and we immediately embraced the idea that would address a need for trained technicians at dealerships around the country,” Petrivelli explained. “This is a tremendous opportunity for us to repurpose damaged inventory and put it directly into the hands of future technicians for training.

“The academy gets to use modern equipment to train students and it’s a great fit that makes solid business sense,” said Petrivelli. “Everyone wins – NTP-STAG, NRVTA, its students, RV users and the entire industry.”

Hoover strongly encouraged Texas RV dealers to send technicians to NRVTA for training.

“If you’re a dealer and haven’t done any training with these folks, you’re missing out on a huge opportunity because they are very good at what they do,” he said.

“We support NRVTA because of the people involved in running the school and providing the instruction,” Hoover added.  “Everything they do is for our customers who are the ones to suffer if they can’t get their RVs fixed right the first time they’re brought in for service.”

Elam was surprised by the award and humbled to be a recipient.

“There are no bigger supporters of TRVA than Terry Cooper and his staff at NRVTA. They helped keep our association afloat during this challenging year,” Elam said. “They work tirelessly to help improve the level of service in the Texas RV industry. We could never be the largest state for RV sales if we couldn’t take care of customers after they make a purchase.”

Each recipient received an engraved award depicting the lone star of Texas.

“It is our honor to be able to recognize companies and individuals, like these three, each year at the TRVA annual convention,” said Henson. “We are grateful to the many supporters we have had over the years and look forward to much success in coming years.”

More than 110 dealers, suppliers, finance and insurance professionals attended the four-day event, which included training sessions as well as social activities.

Recent Articles

Keystone Automotive Operations Opens Florida Distribution Center

EXETER, PA (March 1, 2022) – Today, Keystone Automotive Operations, the leading wholesale distributor and marketer of automotive, RV, and marine aftermarket products and services, announced the opening of its newest distribution center in Ocoee, Florida. The 200,000 sq. ft. Orlando area facility will service the company’s automotive, RV and marine retail customer base throughout the state. The location brings Keystone’s network of nationwide distribution centers to eight in addition to 37 stand-alone cross-dock facilities, increasing the company’s total distribution footprint across North America to approximately three million square feet.
“We are elated to be a part of communities of Ocoee and greater Orlando,” said Keystone Automotive Operations President, Bill Rogers. “The local government has been wonderful to work with and very helpful with the process of opening a large distribution center there. This Central Florida location positions our inventory in the heart of our Florida automotive, RV and Marine customer base, allowing us to provide enhanced service with later cut times and in many cases, earlier daily delivery times.”
“I am delighted that Keystone Automotive Operations has joined the growing list of nationally ranked employers in the Ocoee Business Park,” said Ocoee, Florida Mayor Rusty Johnson. “Keystone will be occupying 200,000 square feet of space in the park while bringing well-paying jobs, which in turn will support the high quality residential and retail environment that we are striving for in Ocoee.”

With inventory shipments and early operations underway, the facility will be staffed by a team of more than 50 and serviced by the company’s private trucking fleet which distributes aftermarket products for all the industries we serve under the Keystone Automotive Operations, NTP-STAG and SeaWide distribution brands, respectively. The increased capacity promises to optimize the corporation’s cross-dock structure while increasing delivery and reach, ensuring improved, expanded service into regions such as Miami and the Florida Keys.

“We are constantly analyzing and evaluating improved methods to help our customers grow and be more competitive in their respective marketplaces,” said Keystone Automotive Operations Vice President of Fulfillment, John Ruch. “Consumer demand for the products we distribute continues to increase. This Florida facility will help us to meet the needs of our customers, and in turn, meet that retail demand. Our Florida inventory mix will ensure we continue to improve our product availability with the best-in-industry lead times for the end consumers.”

Florida based property management and development firm, McCraney Property Company assisted in locating the Ocoee building, which was constructed jointly by C4 Architecture, Greer Construction and North West Handling.

This newest distribution center incorporates years of experience operating Keystone Automotive Operations distribution centers throughout the country.
“Our Orlando site will hit the ground running smoothly, having honed our best practices for safety and efficiency through our in-house warehouse management software systems, standard operating procedures, and most importantly, the collective experience of our team members whose commitment and energy are the backbone of the company,” added Ruch.

To learn more about Keystone Automotive Operations, please visit keystoneautomotive.com.

About Keystone Automotive Operations:
Keystone Automotive Operations is the leading distributor and marketer of automotive, RV, and marine aftermarket products and services, uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. Keystone is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them everything they need, when they need it.


Exeter, PA (February 10, 2022) – NTP-STAG, the leading distribution company for the recreational vehicle aftermarket, kicked off the new year in Las Vegas, Nevada with the 2022 Expo Presented by Airxcel, in person on January 25-26, followed by their weeklong virtual event January 31-February 4. The two-day live event held at the state-of-the-art Caesars Forum in the heart of the Las Vegas Strip, showcased manufacturer product displays, educational seminars, exclusive promotions, special events, and industry networking opportunities. Show activities concludes with an entertaining evening reception at nearby Allegiant Stadium, home of the NFL’s Las Vegas Raiders sponsored by Dometic.

“Las Vegas and the gleaming Caesars Forum Conference Center provided us with an outstanding venue to bring the industry together for two fantastic days of value-added time with the industry’s best representatives showcasing the latest products, education, real interaction, deals and promotions and entertainment,” said NTP-STAG President, Bill Rogers. “Bringing activities to a close on the Allegiant Stadium field, with customers enjoying the stadium atmosphere while kicking field goals and catching touchdown passes, really put the exclamation point on the event.”

Attendees were treated to a complete day of exclusive RV University education and informational seminars that included PRO speaker presentations by nationally recognized social media expert, Corey Perlman, as well as marketing and customer experience pro, Kelly McDonald prior to previewing the Expo show floor.
“We saw tremendous attendance throughout the educational and informational presentations, and once the show floor doors opened, the energy and enthusiasm on the show floor was great,” added Rogers. “It was a pleasure for us to be able to deliver the complete show experience while having the opportunity to engage with so many of our customers in person.”

In conjunction with the live event, the virtual Expo, hosted through NTP-STAG’s online portal, viantp.com, provided attendees weeklong access to a similar slate of sales and promotions, Power Hours and buying opportunities as the live event. Virtual attendees were also provided presentations from many of the speakers and product seminars from Las Vegas including Perlman and McDonald as well as a Keynote address delivered by acclaimed speaker and best-selling author, Joey Coleman.

“The Virtual Expo has become a very helpful addition in how we present the Expo,” continued Rogers. “This extension of the in-person show delivers a unique experience with an expanded audience that allows us, and our suppliers, to continue to deliver the key elements of the program well beyond the initial live show. Whether they participated in person or virtually, we are appreciative of our supplier partners who collaborated with us to present the show and we are grateful to all of our customers who took the time to partake in Expo 2022.”

For more information about Expo, please visit: https://expo.ntpstag.com/

For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them everything they need, when they need

NTP-STAG Expo Announces 2022 RV University PRO Speaker Lineup

Today, NTP-STAG, the leading distribution company for the recreational vehicle aftermarket, announced the RV University (RVU) Professional Retail Organization (PRO) Education Speaker Lineup for Expo 2022, Presented by Airxcel, to be held in person January 25-26 at the Caesars Forum Convention Center and virtually January 31 – February 4.

Bestselling author and nationally recognized social media expert, Corey Perlman will be returning for his second year as a PRO Speaker, providing valuable insight on creating and publishing compelling social media content that sparks engagement, fuels interest and drives results. As he addresses opportunities to connect with today’s RV customer, spanning multiple generations and lifestyles, Perlman’s presentation will guide attendees on how to deliver a mix of content categories across the most popular social media platforms. This highly respected speaker’s message delivers the best practices in this highly dynamic medium required to harness important tools to communicate with multiple audiences efficiently and effectively across the social media landscape.

Considered one of the nation’s top experts in leadership, marketing, the customer experience and consumer trends, bestselling author, Kelly McDonald will be making her first appearance as a PRO speaker at EXPO 2022. Her presentation, “How to Market to, Sell to and Serve People Not Like You” will demonstrate how to recognize the different things that resonate with all types of customers and tailor your message and marketing efforts to reflect their values, and how marketing to these values will lead to greater sales, profits and customer loyalty. While learning the do’s and don’ts of marketing to different customer segments, tailoring your service or sales approach to be relevant to a new customer group and communicating in a relevant manner to stand out from your competition, her engaging and interactive session will show you how to create a deep, values-based connection between you and your customers and prospects.

“Through the PRO education series, we have had the opportunity to share important business insight from a compelling roster of well-regarded speakers,” said NTP-STAG President, Bill Rogers. “Now with the PRO series in its twelfth year, we are proud to include Corey and Kelly’s informative and actionable presentations to the library of more than 60 courses available to industry professionals of all levels. We know EXPO 2022 attendees will benefit from what they have to say while their perspective will provide essential tools that effectively reach new customers and maximize customer interactions.”

The RVU PRO business development seminar series presents free, in-person and web-based continuing education courses to RV Industry professionals. Launching each year at Expo, quarterly supplemental education series webinars provide instruction on a variety of subjects including store readiness, customer and team member relationship management and e-commerce and salesmanship.

The speaker lineup is selected by NTP-STAG to provide attendees with compelling, impactful, results-driven content.

Corey Perlman

Bestselling author and top-rated speaker Corey Perlman helps businesses succeed through digital marketing. He teaches well-tested and current social media strategies. As owner of Impact Social Inc., Corey Perlman has been at the forefront of digital marketing for over 10 years. He started his career with the eCommerce Division of General Motors, before launching his consulting and speaking business in 2009. Since then, he’s worked with such notable brands as Sysco Foods, The American Healthcare Association, Dale Carnegie Training and The PGA Tour.

As a keynote speaker, Corey Perlman delivers results with his engaging interactive talks that are always tailored to serve his client’s individual needs. He is continually rated as a top speaker by companies big and small.

The celebrated author of two bestselling books, Perlman’s most recent, Social Media Overload! Simple Social Media Strategies for Overwhelmed and Time-deprived Businesses is ranked #1 on Amazon.com in every major business category and has been called engaging, relevant, a must-read, and spot-on marketing advice for any business. Close to a decade of keynote speaking has produced a long list of highly satisfied clients.

Kelly McDonald
Considered one of the nation’s top experts in leadership, marketing, the customer experience and consumer trends, Kelly McDonald’s client experience includes brands such as Toyota, State Farm, NASA, Kimberly-Clark, Nike, Harley-Davidson, Great Clips, Miller Beer, and Sherwin-Williams.

Kelly was named one of the “10 Most Booked Speakers in the U.S.” and ranked #1 on the list of “25 Hot Speakers” by Successful Meetings Magazine and has been featured in Forbes, INC. Magazine, BusinessWeek, CEO World, Fast Company, on CNBC and more.

The author of four bestselling books lives in Denver, Colorado and when she’s not on the road speaking, she enjoys boxing (yes, boxing, not kickboxing) – and shopping for high heels.

PRO LMS Platform Launched in January 2020, the user friendly NTP-STAG PRO Learning platform is accessible while logged into VIAntp.com under Partner Central. The platform offers access up to over 60 courses that also qualify learners for Mike Molino RVDA CEUs. Register for an NTP-STAG PRO account today!

NTP-STAG continues to monitor the COVID-19 pandemic and are in constant communication with the host venue and local authorities. 

For more information about Expo, please visit: https://expo.ntpstag.com/

NTP-STAG 2022 Expo | Dates and Location Announced

NTP-STAG will be hosting Expo 2022, Presented by Airxcel, its annual dealer event, live in Las Vegas at the new, state-of-the-art Caesars Forum in the heart of the strip, January 25-26, 2022. The adjacent, newly renovated Harrah’s Hotel, part of the Caesars Entertainment group, will serve as the host hotel for the two-day event. NTP-STAG will then present its week-long, follow-up virtual event January 31 - February 4, 2022.

“Expo has always been about bringing the RV industry together for networking, fantastic promotions from some of the best manufacturers in the business and fun. We can’t think of any place more exciting to celebrate together than Las Vegas.” said NTP-STAG Vice President, Sales, Fred Petrivelli. “Las Vegas is opening for business, and we are excited to be coming to town with the complete Expo experience in 2022,”

Day 1 of Expo 2021 features RV University which includes PRO (Professional Retail Organization) Education Seminars followed by an opening reception on the show floor.
The following day will be highlighted by a full day on the exhibit floor and special closing reception. The NTP-STAG Expo will showcase exhibits from selected leading industry manufacturers to invited NTP-STAG customers from across North America.

The virtual event will then present the same great promotions as the in-person event along with dynamic presentations and educational opportunities.

“Due to the tremendously enthusiastic response from our customers and suppliers, we have now incorporated the virtual show format into our Expo event programming,” added Petrivelli. “This will allow our suppliers to interact with an even greater percentage of our customer base while providing a convenient opportunity for dealers to stock up on the once-a-year, show-only deals.

Learn more about the NTP-STAG Expo 2021 at expo.ntpstag.com

You can find more information about Caesars Health & Safety Protocols for their hotels and public spaces by visiting caesars.com/health-and-safety.

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