NTP-STAG News Article

  • 10/7/2019 12:00:00 AM
  • Patrick Wagenbrenner

Exeter, PA (October 7, 2019) – Today NTP-STAG, the leading distribution company for the recreational vehicle market, announced the RV University (RVU) Professional Retail Organization (PRO) Education Speaker Lineup for The Expo 2020 that will be held January 13 – 14 at the Gaylord Texan in Grapevine, TX. Now in its tenth year, the RVU PRO business development seminar series offers free live and web-based continuing education courses to RV Industry professionals. While the education series launches each year at The Expo, add-on webinars are added quarterly with courses providing instruction on subjects ranging from store readiness and customer and team member relationship management to e-commerce and salesmanship.

“We’re extremely pleased to be presenting the PRO education series for our tenth consecutive year,” stated NTP-STAG President Bill Rogers. “With more than 60 industry critical online courses available to professionals of all skill levels to review at their convenience, PRO is a valuable tool for retail organizations seeking a convenient way to stay abreast of the latest retail trends and best practices leading to profitability.”

The speaker lineup is selected by NTP-STAG to provide attendees with compelling, impactful, results-driven content.

2020 RVU PRO Speakers:

Sardek Love

Dr. Sardek Love is Chief Executive Officer of Sardek Love International. Dr. Love has worked in 32 countries inspiring, developing, and educating managers from Fortune 100 companies, high tech organizations, local, state and federal government agencies and global brands on how to become more effective leaders in their workplace. From working in west Siberia during the most frigid of winter temperatures, to being lost in the Libyan desert in the scorching heat of summer, to traveling to the incredibly lush and extremely remote jungles of Indonesia, and revitalizing a workforce in war torn villages of West Africa, his real-world experiences serve as the foundation of his powerfully captivating stories from which he brings his sessions to life. Dr. Love will enlighten the Expo PRO attendees on “Pow vs Wow: No Cost Secrets for Generating Increased Sales and Repeat Customers”.

 

Mary C Kelly

Dr. Mary Kelly is an economist and best-selling author specializing in business and leadership development to improve efficiency and profits. A graduate of the US Naval Academy, Mary spent 21 years on active duty, achieving the rank of Commander. She has trained over 40,000 military and civilian personnel in multi-cultural environments all over the world. She now builds successful strategies for corporate and association leaders.

She has been quoted by the Wall Street Journal, Money Magazine, Entrepreneur, Men’s Health, and other periodicals. Fun and funny, Mary is a college professor, international speaker, and author of award-winning leadership books. Mary’s workshops are content-rich, enjoyable, and tailored to meet the needs of each audience. Dr. Mary Kelly will capture the audience with “Leading for Profit Growth” at the 2020 NTP-STAG Expo.

 

Gabrielle Bosche

Returning by popular demand, Gabrielle Bosché is America's Millennial expert. She is a best-selling author, TEDx presenter and international keynote speaker. Gabrielle has developed employee retention and engagement strategies for presidential campaigns, Fortune 500 CEOs and top military generals. She has been featured in outlets such as the Washington Post, Huffington Post, Fast Company, Business Insider, Bloomberg Radio and NPR. Gabrielle is the author of three books on her generation, including 5 Millennial Myths: The Handbook for Managing and Motivating Millennials and The Millennial Entrepreneur: Side-hustlers, Startups and Disrupters Restarting America.

Gabrielle is the Founder and President of The Millennial Solution—an international training and consulting firm helping generations work better together with online and live training workshops. Gabrielle will build on her 2019 Expo RVU PRO Generational Leadership 1.0 presentation with “Generational Leadership 2.0: How Your Age Determines How You Lead, Manage and Work.”

About NTP-STAG

For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it.

  • 10/21/2019 12:00:00 AM

NTP-STAG announced today (Sept. 12) that it has entered into an agreement with Heartland Recreational Vehicles LLC to execute fulfillment services for the Elkhart, Ind.-based builder’s warranty program. The collaboration is designed to result in faster response times, quicker parts delivery and a better overall experience for Heartland’s consumers and dealer network.

“Our commitment extends beyond the manufacturing process to ensure our customers have an exceptional experience with their Heartland RV after the sale,” stated Ryan Juday, president of Heartland in a press release. “We continue to invest and partner with quality organizations to improve on the Repair Event Cycle Time (RECT), a pressing issue in the industry, and get people back on the road. We found that NTP-STAG’s logistics capabilities perfectly align with our warranty fulfillment requirements.” 

NTP-STAG’s category teams worked with Heartland’s warranty department to identify the SKUs needed to support the program while creating a master stocking plan to address demand.

Juday noted, “Establishing stocking levels and item placement within the distribution network were key considerations to ensure next-day service to Heartland’s customers. The new program reduces repair and service times by putting warranty parts closer to Heartland’s customers than ever before.”


Jon White, RV and towing category director for NTP-STAG, noted, “Our experience in working with manufacturers over the past year, has given us the opportunity to develop customized warranty fulfillment programs. With Heartland, we found a very engaged management team, focused on finding a solution. We crafted a solution for Heartland that not only utilizes our strategically placed warehouses and delivery fleet, but our inventory control, purchasing and customer support programs as well. We are excited about the partnership and looking forward to the program’s launch.”

From the dealer’s perspective, there will be no changes with regards to how warranties are handled with Heartland. “After the part is ordered through our on-line portal, Heartland’s order fulfillment process takes over. Each part is evaluated for the fastest means of shipping,” said Heartland Vice President of Service and Quality Jim Fenner. “The NTP-STAG partnership allows us to minimize down time and maximize customer satisfaction.”

As the entire RV industry looks for solutions to reduce repair cycle times, the partnership provides a gateway for improving service to dealers and consumers. “The RVIA/RVDA RECT Taskforce’s study on this topic found that out-of-stock parts and long lead times to get parts can add nearly 17 days to a repair,” said White. “We have the tools, capacity and interest to assist any company with this issue.”

Recent Articles

COVID-19: How we are responding, a message from our President

 

 

To our trusted suppliers and customers:

The unprecedented effects of COVID-19 (coronavirus) are having a tremendous impact on our lives and businesses. The health, safety and wellbeing of our employees, customers and suppliers is our primary concern and we are continuing to take actions to mitigate the risks across all our facilities based upon guidance provided by the U.S. Center for Disease Control (CDC), the World Health Organization (WHO), the Occupational Safety & Health Administration (OSHA) and other public health authorities and resources. We continue to expect that all employees and drivers remain vigilant in maintaining proper hygiene habits in addition to social distancing.

Our practices have been enhanced to include more frequent, regular cleaning and disinfecting of delivery vehicle surfaces such as interiors and steering wheels, remote controls on lifts, doorknobs and other areas of the vehicles that are frequently touched. We have modified travel and in-person meeting policies appropriately and expect our employees to stay home if they show symptoms or feel sick. We have instituted rigorous cleaning and sanitation practices throughout all our warehouses, vehicles, offices and facilities. Where possible, employees have been transitioned to work at home while we have established strict distancing guidelines for associates working in any of our operating facilities.

We actively monitor the fluid developments of this situation as we continue to serve our customers and support the interests of our suppliers. Many of our customers and suppliers are small and medium-sized, independent essential businesses and as a vital component of the supply chain, we are doing everything we can to service them and the communities and consumers they serve.  In the furtherance of this objective, we continue to receive and process orders and maintain deliveries where there is demand and not limited by government restrictions.

We understand the economic realities of this unprecedented situation with their impact on our industry and believe that in staying the course, we can take steps to mitigate the disruption to our business partners.  We are confident that this challenge will pass, and we will move forward together.

We wish you safety and health and thank you for your support.

Thank you,
Bill Rogers

The Expo Announces Mobile App and Overland Bound Showcase

EXETER, PA –(January 6, 2020) NTP-STAG has announced the launch of the new Expo Mobile App sponsored by Southwire. “This year we’ve launched our new, updated mobile app platform that is available for download from the Apple Store and Google Play.” Says The EXPO Event Manager, Melissa Holland. “This simple, easy-to-use platform has many new features such as gamification, activity feed and “my schedule” which allows users to customize their day and maximize their time on the show floor. It’s a very handy tool to get the most out of The Expo experience

The EXPO Mobile App provides each on-site attendee up-to-date show information including the show agenda and RV University schedule in addition to PRO Seminar speakers and topics. The app also features an interactive floor plan and provides live notifications on prize drawing winners Power Hours and more.

Also announced for event to be held January 13-14 at the Gaylord Texan Resort Hotel & Convention Center in Grapevine Texas, is the debut of the Overlanding Bound exhibition area, providing attendees a first-hand introduction to brands and products utilized in this exciting industry trend.

“Overlanding is exposing a new segment of consumers to vehicle travel camping and the outdoors,” says Vice President, Category Management, Larry Montante. “With this gateway into the travel and camping culture gaining momentum, the EXPO Overland Bound display provides show attendees a tremendous opportunity to interact with a cross section of truck, Jeep and traditional brands and products that are essential to overlanding enthusiasts’ adventures.” 

The EXPO sponsored by Airxcel, is the industry’s largest aftermarket RV parts and accessories trade show and kicks off Monday, January 13 with a breakfast sponsored by DISH Outdoors for RV University attendees, followed by a day of education through the RV University and PRO business development seminar series presented by Valterra. Qualified registered attendees can partake in dozens of continuing education courses, covering retail trends, business acumen, leadership skills, supplier training, and more.

The show floor will open at 4 p.m. on Monday, with over 250 exhibitors ready to share new products, technology, and sales advice followed by a 7 p.m. opening reception. Tuesday is reserved for a full day on the show floor from 9 a.m. – 5 p.m. followed by a closing reception at Texas Live! in Arlington sponsored by Carefree, next door to the home of the Dallas Cowboys and Texas Rangers.

For more information on The EXPO, including exhibitor lists, sponsorship guides, and travel recommendations, interested customers or suppliers can visit expo.ntpstag.com or contact their NTP-STAG representative.

To download The EXPO APP:

  1. Scan QR Code

 

 Expo App QR Code

 

 

              OR Search: CrowdCompass Attendee Hub

               Download app

  1. Search event name: 2020 NTP-STAG Expo

 

About The EXPO:

The EXPO is the industry’s largest warehouse distributor sponsored event. It draws attendees from across North America and features educational programming, exhibits from over 200 suppliers, season-best buying opportunities and a variety of networking functions. The event is being held January 13-14 at the Gaylord Texan Resort Hotel & Convention Center in Grapevine, Texas. To learn more about The EXPO, the event app or pre-cart ordering, customers should contact their sales representative or visit expo.ntpstag.com.

 

About NTP-STAG

For more than 50 years, NTP-STAG has been serving fellow enthusiasts and professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company across the recreation vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it most.

Electronic Order Cart Pre-Load Functionality

EXETER, PA –  Attendees to The EXPO can maximize their time on the show floor with cart pre-load electronic ordering prior to their arrival to the event. The EXPO sponsored by Airxcel, to be held January 13-14 at the Gaylord Texan Resort Hotel & Convention Center in Grapevine Texas, is the industry’s largest aftermarket RV parts and accessories trade show.

This integrated technology solution has been developed to improve attendees’ show experience, allowing them the opportunity to build their orders in advance providing more time to visit with suppliers, learn about new lines and products along with services offered by NTP-STAG.

“Our team is pleased to launch the fifth year our electronic ordering platform at The EXPO,” said NTP-STAG NTP-STAG VP, Management Information Systems, Patrick “Skip” Stevenson. “Through the years, thanks to customer feedback, we have continued to improve the tools to include checkout-as-you-go by line item, enhanced multi-store account features and promotional search tools.  We look forward to enhancing the show experience for our valued customers, so they can spend less time on order paperwork and more time on the show floor with our supplier partners and sales force.” 

 Once an attendee logs into the ViaNTP site, Users of the pre-cart will find the same ease of use as an e-commerce shopping cart. Navigation is as easy as clicking on Partner Central or the Electronic Ordering Display Advertisement and then they can begin the ordering process by adding items to their EXPO Cart. Special show-only pricing on the selected items will appear for on-site participants at the opening of the show.

“With technological advancements providing efficient order processing accuracy, EXPO attendees are able to increase their on-site productivity with suppliers and manufacturers while gathering information on new products and technical details,” says NTP-STAG Vice President, Sales, Fred Petrivelli. “We anticipate one hundred percent pre-cart ordering in the future as continue to develop and enhance this feature for our customers while reducing the waste footprint.”

The EXPO kicks off Monday, January 13 with a breakfast sponsored by DISH Outdoors for RV University attendees, followed by a day of education through the RV University and PRO business development seminar series presented by Valterra. Qualified registered attendees can partake in dozens of continuing education courses, covering retail trends, business acumen, leadership skills, supplier training, and more.

The show floor will open at 4 p.m. on Monday, with over 250 exhibitors ready to share new products, technology, and sales advice followed by a 7 p.m. opening reception. Tuesday is reserved for a full day on the show floor from 9 a.m. – 5 p.m. followed by a closing reception at Texas Live! in Arlington sponsored by Carefree, next door to the home of the Dallas Cowboys and Texas Rangers.

For more information on The EXPO, including exhibitor lists, sponsorship guides, and travel recommendations, interested customers or suppliers can visit expo.ntpstag.com or contact their NTP-STAG representative.

 

 

About The EXPO:

The EXPO is the industry’s largest warehouse distributor sponsored event. It draws attendees from across North America and features educational programming, exhibits from over 200 suppliers, season-best buying opportunities and a variety of networking functions. The event is being held January 22-23 at the Gaylord Opryland Resort in Nashville, TN. To learn more about the event or pre-cart ordering, customer should contact their sales representative or visit expo.ntpstag.com.

 

About NTP-STAG

For more than 50 years, NTP-STAG has been serving fellow enthusiasts and professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company across the recreation vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it most.

2020 EXPO Title Sponsor Announced

EXETER, PA – NTP-STAG is pleased to announce Airxcel as the title sponsor of the upcoming NTP-STAG EXPO on January 13-14, 2020 at the Gaylord Texan in Grapevine, Texas. A recognized leader in RV and Industrial HVAC solutions for over 50 years, Airxcel is parent company to a number of celebrated brands, including Aqua-Hot, Coleman-Mach, Dicor Products, United Shade, Vixen Composites, MAXXAIR Ventilation Solutions, MCD Innovations and Suburban.

“As the industry’s largest wholesale buying show, The EXPO offers exhibiting companies an invaluable opportunity to better connect with dealers through product demonstrations, training seminars, and educational programs,” said NTP-STAG President, Bill Rogers. “Having a sponsor like Airxcel, that is committed to creating a supportive environment for dealers, is another signal that The EXPO 2020 will be a very successful event.”

“Airxcel is proud to sponsor the 2020 NTP-STAG EXPO. As a committed partner to our employees, customers, suppliers, financial partners, and the communities in which we operate, we value trade events like The EXPO for creating a space where those relationships have room to grow,” says Harold Ogden, Airxcel’s Director of Global Marketing. “At Airxcel, we provide product expertise with each of our brands while delivering exceptional customer service to our OEM, distributor, and dealer partners. Our continued success is contingent on understanding the nuanced needs of today’s dealers.”

The EXPO kicks off Monday, January 13 with a breakfast sponsored by DISH, followed by a day of education through the RV University PRO business development seminar series presented by Valterra. Qualified registered attendees can partake in dozens of continuing education courses, covering retail trends, business acumen, leadership skills, supplier training, and more.

The show floor will open at 4 p.m. on Monday, with over 250 exhibitors ready to share new products, technology, and sales advice followed by a 7 p.m. opening reception. Tuesday is reserved for a full day on the show floor from 9 a.m. – 5 p.m. followed by a closing reception at Texas Live! in Arlington, next door to the home of the Dallas Cowboys and Texas Rangers.

“We have tons in store for this year’s show,” says Melissa Holland, Events Manager. “From interactive walls, engaging dynamic PRO speakers, and a fantastic offsite venue for the closing even, not to mention the jaw-dropping deals, this is an event you don’t want to miss.”

For more information on the 2020 EXPO, including exhibitor lists, sponsorship guides, and travel recommendations, interested customers or suppliers can visit expo.ntpstag.com or contact their NTP-STAG representative.

About NTP-STAG

For more than 50 years, NTP-STAG has been serving fellow enthusiasts and professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company across the recreation vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it most.

About Airxcel

Founded in 1991 with the acquisition of two business units of the Coleman Company, Airxcel has grown to become a leading designer and manufacturer of climate control solutions and complementary products for a variety of end markets throughout the world. The company’s products include air conditioners, furnaces, water heaters, cooking appliances, rooftop products, sealants, window coverings, fiberglass reinforced plastic, and ventilation systems for recreation vehicles; and climate control equipment for telecommunication shelters, educational, residential and industrial/commercial markets. Airxcel's 1,200-plus employees are based in eight facilities across the U.S. and Europe, and design, manufacture and distribute products all over the world.

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