NTP-STAG News Article

Partnering With A Warehouse Distributor: A Recipe For Growth

Wholesalers serve as an integral partner in the traditional three-step distribution model within the specialty auto products market space. Their role is to facilitate business relations between the manufacturing community and retailers and restylers, connecting those they serve with the purchasing power of end consumers. As business builders, the goal of any wholesale distributor is to enhance the purchasing experience for customers by providing access to comprehensive inventory levels, a reliable logistics and delivery system, dependable technological tools and friendly, knowledgeable customer support.

But there is one thing that all players in the automotive aftermarket need in order to be successful — consumer demand. Fortunately, 2014 was a strong year in the automotive industry, up 5.8 percent in sales in comparison to 2013, with predictions standing tall in 2015. According to Reuters, “U.S. auto sales will end the year strongly, as December sales will be 10.4 percent higher than a year ago. U.S. auto sales will hit 17 million in 2015 for the first time since 2001,” said representatives of JD Power & Associates and LMC Automotive. These statistics paint a positive picture for wholesale distribution channels, allowing for stronger, more aggressive investments in inventory, infrastructure, programs and people.

Depth And Breadth Of Inventory

Whether in business as an independent storefront or installation center, a national or regional auto parts chain, or an e-commerce seller, a wholesale distributor has the key manufacturing relationships that offer access to thousands of brands and an even more impressive portfolio of products. Keystone Automotive Operations, Inc., one of the largest and leading wholesale distributors in the specialty auto products market space, stocks products from more than 800 manufacturers and 300,000-plus SKUs to best serve the needs of its customers. These manufacturers and product categories are organized into market segments, which are managed by a team of automotive experts who execute first-to-market initiatives — including new lines, new products and new applications — monitor regional and national trends, as well as forecast and analyze product demand to maintain high service levels, so customers have the ultimate product fulfillment experience. Wholesale distributors do the legwork so manufacturers can focus their efforts on filling the pipeline with innovative product development, and retailers and installers can fulfill customer demand while growing their businesses.

Logistics And Delivery

In an environment where end consumers have various online and brick-and-mortar options available to them, all wholesale distributors understand the importance of capturing demand. Consistent, dependable delivery and customer service is of immense importance to help retailers and restylers close the sale at the point of a customer purchase.Keystone has developed a robust and sophisticated logistics system that operates via highly reliable and route-based fulfillment networks. Its six warehouses and nearly 50 cross-dock locations are strategically positioned throughout the country to best meet the delivery demands of customers throughout North America. Keystone customers have the greatest variety of product selection, enjoy later product order cut-off times and earlier deliveries, as well as experience personalized driver delivery, returns and pick-ups. Doing business with a wholesale distributor ensures you have the product you need, when you need it most — no matter how large or small the order is. Retailers are able to better manage cash flow and meet customer demands by receiving smaller, more frequent deliveries versus placing large orders with a single manufacturer.

Industry Support Services

Warehouse distributors encourage employees to roll up their sleeves and get right in the action by working closely alongside those being serviced. Distributors will do whatever possible to help drive sales for both the manufacturer as well as the business owner, from employing stellar people who are enthusiastic about the industry, providing next-day delivery services to maximize customer service, offering unique marketing programs to grow a retailer’s business and developing innovative technology that improves efficiency and effectiveness.Keystone customers experience real-time selling assistance with marketing and inventory tools such as e-Keystone, designed to provide jobbers with purchasing power 24/7; modern year, make, model lookup and smart-search technology; detailed product applications, features and benefits; as well as discount positions, promotions and inventory levels. Start 2015 With A BangIn the end, how long a store or installation center has been in operation and the amount of revenue it pulls in per fiscal year has no bearing on a jobber’s ability to experience the vast benefits of doing business with a warehouse distributor. Say goodbye to doing things the hard way, and partner with a WD that can not only deliver inventory, but also a solid platform for growth in 2015.

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NRTVA Presents Awards at Texas RV Assoc. Annual Convention

 

The National RV Training Academy (NRVTA) bestowed three Champion Awards on Sunday night at the Texas RV Association’s (TRVA) 47th annual convention.

The awards were presented by Stephanie Henson, director of administration at the National RV Inspector’s Association (NRVIA), and her husband, Todd Henson, lead master certified instructor at NRVTA, to:

Champion Award Winners

Front, from left, Beth Elam and Phil Elam. Back, from left, Todd Henson, Fred Petrivelli, Ron Hoover, Chris Hoover and Stephanie Henson.

Fred Petrivelli, vice president of sales at NTP-STAG, which has contributed a variety of RV appliances and other equipment for use in hands-on training at the academy.

Chris Hoover, president of Ron Hoover RV & Marine, which donated two towable RVs to the academy and sent many technicians through training programs at NRVTA.

Phil Elam, Texas RV Association executive director, who kept the association running smoothly despite the loss of revenue from the cancellation of all RV shows in the state, and loss of staff just prior to enduring painful back surgery. He was instrumental in helping NRVTA secure endorsement from TRVA.

“We call this the Champion Award for several reasons,” said Terry “Cooper” Cooper, NRVTA president. “The recipients are champions of our mission at NRVTA, and they have championed the RV industry in general by making significant contributions to its long-term success.

“We could not have trained nearly 700 inspectors or technicians over the past two years without the support of NTP-STAG, Ron Hoover RV and Phil Elam,” he added. “The graduates of our programs have gone on to provide vital services to RV dealers or started businesses as mobile RV technicians and inspectors.”

Kevin White, TRVA president, commended NRVTA for the work it does on behalf of all Texas RV dealerships.

“We are so blessed to have this trendsetting school in Texas,” he said. “We learned today how much the RV industry is thriving in Texas. We have turned a corner, and NRVTA helped make it happen.”

In accepting the award on behalf of NTP-STAG, Petrivelli recalled his first conversation with Cooper, when he outlined his vision for creating the training center in Texas.

“Cooper came to me several years ago and we immediately embraced the idea that would address a need for trained technicians at dealerships around the country,” Petrivelli explained. “This is a tremendous opportunity for us to repurpose damaged inventory and put it directly into the hands of future technicians for training.

“The academy gets to use modern equipment to train students and it’s a great fit that makes solid business sense,” said Petrivelli. “Everyone wins – NTP-STAG, NRVTA, its students, RV users and the entire industry.”

Hoover strongly encouraged Texas RV dealers to send technicians to NRVTA for training.

“If you’re a dealer and haven’t done any training with these folks, you’re missing out on a huge opportunity because they are very good at what they do,” he said.

“We support NRVTA because of the people involved in running the school and providing the instruction,” Hoover added.  “Everything they do is for our customers who are the ones to suffer if they can’t get their RVs fixed right the first time they’re brought in for service.”

Elam was surprised by the award and humbled to be a recipient.

“There are no bigger supporters of TRVA than Terry Cooper and his staff at NRVTA. They helped keep our association afloat during this challenging year,” Elam said. “They work tirelessly to help improve the level of service in the Texas RV industry. We could never be the largest state for RV sales if we couldn’t take care of customers after they make a purchase.”

Each recipient received an engraved award depicting the lone star of Texas.

“It is our honor to be able to recognize companies and individuals, like these three, each year at the TRVA annual convention,” said Henson. “We are grateful to the many supporters we have had over the years and look forward to much success in coming years.”

More than 110 dealers, suppliers, finance and insurance professionals attended the four-day event, which included training sessions as well as social activities.

NTP-STAG Awarded 2021 RVIA Distributor of the Year

NTP-STAG was honored to be recognized as Distributor of the Year at the recent 2021 RV Aftermarket Conference in Atlanta, Ga.

Celebrating the 50th anniversary of the Conference, the RV Aftermarket Awards presentation was hosted by Bob Brammer of Stromberg Carlson and John Hawkins of BAL as the industry came together to recognize the top aftermarket individuals, suppliers, distributors, and products.

Click here to learn more about the 2021 RV Aftermarket conference and this year’s RV Aftermarket Award recipients.

Jon White and John Spaulding of NTP-STAG accept the RVIA Distributor of the Year Award

NTP-STAG Expo Announces 2021 RV University PRO Speaker Lineup
Exeter, PA (December 15, 2020) –  Today, NTP-STAG, the leading distribution company for the recreational vehicle market, announced the RV University (RVU) Professional Retail Organization (PRO) Education Speaker Lineup for Expo 2021 that will be held in person January 18 – 19 at the Marriott Orlando World Center in Orlando, FL. and virtually January 25 – 29. 

Hall of Fame speaker, Dr. Mary Kelly PhD is returning for her second year as a PRO Speaker to share ways attendees can make their businesses even more successful utilizing improved customer service practices, expanding business opportunities, customer training and how team development translates into Increased growth. Along with her insight on economic trends, Dr. Kelly’s presentation will include a series of five-minute business plans emphasizing business growth, expanding leaderships skillsets and decreasing stress while increasing productivity. 

Bestselling author and nationally-recognized social media expert, Corey Perlman will be sharing his highly-respected views on best practices to maximize digital business opportunities. From presenting a successful web presence, managing reviews and developing and publishing effective, high-quality social media content, this top-rated speaker will show attendees how to most effectively turn happy customers into a digital salesforce. 
 
“We are excited to share this valuable business insight from these highly-respected speakers in this, our eleventh consecutive year presenting the PRO education series,” said NTP-STAG President, Bill Rogers.  “These two subject matter experts are a wonderful addition to an impressive roster of more than 60 PRO seminar courses available to industry professionals of all levels. We’re greatly looking forward to hearing their presentations at the 2021 EXPO.” 

The RVU PRO business development seminar series presents free, in-person and web-based continuing education courses to RV Industry professionals. Launching each year at Expo, quarterly supplemental education series webinars provide instruction on a variety of subjects including store readiness, customer and team member relationship management and e-commerce and salesmanship. 
The speaker lineup is selected by NTP-STAG to provide attendees with compelling, impactful, results-driven content.  

Dr. Mary Kelly
Dr. Mary Kelly is an economist and best-selling author specializing in business and leadership development to improve efficiency and profits. A graduate of the US Naval Academy, Mary spent 21 years on active duty, achieving the rank of Commander. She has trained over 40,000 military and civilian personnel in multi-cultural environments all over the world. She now builds successful strategies for corporate and association leaders.

She has been quoted by the Wall Street Journal, Money Magazine, Entrepreneur, Men’s Health, and other periodicals.  Fun and funny, Mary is a college professor, international speaker, and author of award-winning leadership books. Mary’s workshops are content-rich, enjoyable, and tailored to meet the needs of each audience. Dr. Mary Kelly will capture the audience with “Leading for Profit Growth” at the 2021 NTP-STAG Expo. 

Corey Perlman 
Bestselling author and top-rated speaker Corey Perlman helps businesses succeed through digital
marketing. He teaches well-tested and current social media strategies. As owner of Impact Social Inc.,
Corey Perlman has been at the forefront of digital marketing for over 10 years. He started his career with the eCommerce Division of General Motors, before launching his consulting and speaking business in 2009. Since then, he’s worked with such notable brands as Sysco Foods, The American Healthcare

Association, Dale Carnegie Training and The PGA Tour.

As a keynote speaker, Corey Perlman delivers results with his engaging interactive talks that are always
tailored to serve his client’s individual needs. He is continually rated as a top speaker by companies big
and small.

The celebrated author of two bestselling books, Perlman’s first, eBoot Camp! Ranked No.1 on Amazon in
every major business category. His most recent, Social Media Overload! Simple Social Media Strategies
for Overwhelmed and Time-deprived Businesses has been called engaging, relevant, a must-read, and
spot-on marketing advice for any business. Close to a decade of keynote speaking has produced a long
list of highly satisfied clients.

NEW PRO LMS Platform
Launched in January 2020, the NEW, user friendly NTP-STAG PRO Learning platform is accessible while logged into VIAntp.com under Partner Central. The platform offers access up to over 60 courses that also qualify learners for Mike Molino RVDA CEUs. Register for an NTP-STAG PRO account today! 
NTP-STAG continues to monitor the COVID-19 pandemic and are in constant communication with the host venue and local authorities. 
For more information about Expo, please visit: https://expo.ntpstag.com/


About NTP-STAG
For more than 50 years, NTP-STAG has been serving RV dealers, retailers and service professionals across the industry. Today, as a division of Keystone Automotive Operations, the company is highly regarded as the leading distribution company for the recreational vehicle market and is uniquely positioned to offer customers and suppliers substantial scale, the most comprehensive inventory selection in the industry, high levels of customer service, and innovative marketing support. NTP-STAG is committed to expanding its offerings to meet the ever-growing needs of its customer base, providing them what they need, when they need it.
 
COVID-19: How we are responding, a message from our President

 

 

To our trusted suppliers and customers:

The unprecedented effects of COVID-19 (coronavirus) are having a tremendous impact on our lives and businesses. The health, safety and wellbeing of our employees, customers and suppliers is our primary concern and we are continuing to take actions to mitigate the risks across all our facilities based upon guidance provided by the U.S. Center for Disease Control (CDC), the World Health Organization (WHO), the Occupational Safety & Health Administration (OSHA) and other public health authorities and resources. We continue to expect that all employees and drivers remain vigilant in maintaining proper hygiene habits in addition to social distancing.

Our practices have been enhanced to include more frequent, regular cleaning and disinfecting of delivery vehicle surfaces such as interiors and steering wheels, remote controls on lifts, doorknobs and other areas of the vehicles that are frequently touched. We have modified travel and in-person meeting policies appropriately and expect our employees to stay home if they show symptoms or feel sick. We have instituted rigorous cleaning and sanitation practices throughout all our warehouses, vehicles, offices and facilities. Where possible, employees have been transitioned to work at home while we have established strict distancing guidelines for associates working in any of our operating facilities.

We actively monitor the fluid developments of this situation as we continue to serve our customers and support the interests of our suppliers. Many of our customers and suppliers are small and medium-sized, independent essential businesses and as a vital component of the supply chain, we are doing everything we can to service them and the communities and consumers they serve.  In the furtherance of this objective, we continue to receive and process orders and maintain deliveries where there is demand and not limited by government restrictions.

We understand the economic realities of this unprecedented situation with their impact on our industry and believe that in staying the course, we can take steps to mitigate the disruption to our business partners.  We are confident that this challenge will pass, and we will move forward together.

We wish you safety and health and thank you for your support.

Thank you,
Bill Rogers

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